By using the AliCaT website you will be deemed to have accepted these terms and conditions. AliCaT reserves the right to change these terms and conditions at any time without prior notice. Please check the latest information posted herein to inform yourself of any changes.
1. DATA PROTECTION POLICY
In accordance with the GDPR (General Data Protection Regulation), by joining AliCaT you agree to us holding your details until otherwise instructed. Your details will never be used for marketing or passed on to a third party. Ali Riddiford (Data Protection Officer)
2. EMERGENCY CONTACT NUMBERS
Should you need to contact us or your child urgently during class, you can call on the following telephone number: Ali: 07917 626 388
3. REGISTRATION FORMS
3.1) On receipt please make sure you have filled out the registration form for your child/children
3.2) It is essential that we know about any medical conditions
3.3) And up to date emergency contact details
3.4) Any additional support required
Any changes or edits required please email (alicatchildrenandtheatre@gmail.com) asap.
4. ABSENCES
If your child is going to be absent from a class, please let us know ASAP (see also COVID Policy). We would be grateful if the absence is kept to an absolute minimum, especially leading up to shows for those involved.
Contact us on:
Ali: alicatchildrenandtheatre@gmail.com
Shaun: Shaun@alicat.me
5.1 FEES
A free trial session is offered to all new children before committing to the term. AliCaT Fees are to be paid online only through BACS/PayPal. An invoice will be emailed to you with details on how to pay. No money or cheques can be exchanged during the current climate. Please help us to keep our costs down by paying promptly.
5.2 LATE FEES
Please be aware that if AliCaT term fees are 10 days overdue following an invoice the customer will incur a late payment charge of 10% (e.g. if the invoice is £100 the late payment will be £100 + £10).
For customers who are experiencing financial difficulties please inform AliCaT asap to arrange a suitable payment plan – this can only be agreed by the owner of AliCaT.
6. REFUNDS FEES
Fees are non-refundable and will not be reimbursed due to absence. PLEASE NOTE: IN THE CASE OF A CHILD CHOOSING TO STOP A CLASS PART WAY THROUGH A TERM, THE REMAINING CLASSES WILL NOT BE REFUNDED. Exceptional circumstances may be considered.
If for any reason, we are unable to deliver our classes at Backwell Playhouse, we will be offering replacement classes delivered via an online platform such as Zoom where available.
7. SAFETY
7.1) Please ask your child/children to wait for whoever is collecting them inside the theatre at the end of each class, until the person collecting is visible in their car or waiting outside the theatre doors.
7.2) If a child brings a mobile phone to the AliCaT classes they do so at their own risk and all mobile phones must be switched off and placed in bags at all times during the AliCaT sessions
8. SHOW DATES, SCRIPTS, CASTING AND COSTUME
At AliCaT, each class perform their own annual show. Please note your child’s show date ASAP to avoid school event/holiday clashes etc.
8.1) AliCaT will provide each student with a script, at no extra cost, however should the script be lost a digital script in PDF format will need to be purchased. It is the responsibility of every child to bring their scripts to every class.
8.2) Please support your children where necessary, to learn their lines/words at home.
8.3) We try to choose shows that have enough differentiated parts for every child to have a role. Equally, much thought is given to the storyline, theme, and duration, and of course that it is age-appropriate. PLEASE NOTE; Every child develops at their own pace, therefore we ask parents and children to trust the process of theatre, the opportunities that arise, and how a show evolves.
8.4) We provide the costume for all AliCaT productions unless of course there is something specific a child has at home and would like to include in the show.
8.4a). We do not provide footwear
8.4b). Suitable footwear for most shows would be black daps, black school shoes or jazz/character shoes.
9. SOCIAL MEDIA
For regular updates, events, and photos you can find AliCaT Children and Theatre on the following services:
* Alicat website – www.alicat.me
* Instagram – @alicatchildrenandtheatre
If you have any comments, questions or feedback regarding AliCaT services please contact us directly.
10. LICENSE
10.1) All images are property of the AliCaT nominated photographer and are copyrighted by law. None of them can be copied, used, or published for commercial purposes without clear permission to do so.
10.1a) The AliCaT nominated photographer reserves the right to use all of the client’s images or video on the website(s), blogs, or any other related marketing material
10.2) You give permission for AliCaT or its representative to take photos and film your child for the AliCaT website, show production videos, production photos, social media, instagram, and any promotional media platforms existing currently and in the future.
Please feel free to use this site for any comments, questions, and suggestions that you may have using the following contact form link (click here)
11. EVENT CANCELLATIONS, RESCHEDULING, AND ALTERATIONS
11.1 Cancellation: If an event for which you have purchased Tickets is cancelled in full (and not rescheduled), your order will be cancelled, and you will be refunded the Sale Price of your Tickets minus any service charges, order processing fees, administrative costs, and production costs. If you have purchased Tickets for an event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund minus any service charges, order processing fees, administrative costs, and production costs.
11.2 Rescheduling: If an event for which you have purchased Tickets is rescheduled, Tickets will usually be valid for the new date (or you will be offered Tickets of a value corresponding with your original Tickets for the rescheduled event, subject to availability. If you notify us within the specified deadline that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets minus any service charges, order processing fees, administrative costs, and production costs. If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event. Failure to notify us by the applicable deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets for the rescheduled event, and you will not be able to claim a refund.
11.3 Material Alteration: If an event for which you have purchased Tickets is “materially altered” (as defined in clause 11.4 below), Tickets will usually be valid for the altered event (or you will be offered Tickets of a value corresponding with your original Tickets for the altered event, subject to availability). If you notify us within the specified deadline that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your Tickets minus any service charges, order processing fees, administrative costs, and production costs. Failure to notify us within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for Tickets for the altered event, and you will not be able to claim a refund.
11.4 For the purposes of this Purchase Policy, a “material alteration” is a change (other than a rescheduling) which, in our reasonable opinion, makes the event materially different to the event that purchasers of Tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations”: the use of understudies in theatre performances; adverse weather conditions; pandemic; changes of any supporting act; changes to individual members of a performance; changes to the line-up of any multi-performer event (such as a festival); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.
11.5 To claim a refund under clause 11.1, 11.2, or 11.3, please follow the instructions we provide to you or apply in writing to: admin@alicat.me (or such other address as notified to you by us). Where we instruct you to do so, you must enclose or return to us your unused Tickets (if received by you) and comply with any other instructions from us. For accounting purposes in relation to cancelled events, your unused Tickets must be received by us within 28 days from the date of the cancelled event. Please note, if you sell any Tickets, your right to a refund may be null and void under this Purchase Policy.
11.6 Refunds will be made using the same means of payment as you used for the initial purchase.
12. REFUNDS TICKETS
12.1 If your refund request is successful and you are due a refund from us, it can take up to 14 days for the refund to be processed. Please note, refunds can only be made to the payment method used for the original order and cannot be refunded via any other method of payment. To be clear all service charges, order processing fees, administrative costs, and production costs shall not be refunded and will be deducted from the face value of the ticket(s).
13. STATUTORY RIGHT TO CANCEL
13.1 Tickets cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in clause 11 or 12.